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Store Policies

 

Return Policy
Please contact us within 5 working days of receipt of merchandise. All returns must be authorized and include a valid Return Authorization Number. Unauthorized returns will be refused. 

Damaged Goods
Damaged or defective goods must be reported within 5 working days of receipt of merchandise. Please hold on to box and packing materials for inspection by freight company. All returns or claims for damage must be authorized and include a valid Return Authorization Number. Unauthorized returns will be refused. 

Gift Box Substitution Policy
If we are out of a particular product you have selected for one of your baskets (i.e. a specific coffee, chocolate, cookie, etc.) due to seasonal supply or availability, Colorado Gift Company reserves the right to substitute a similar product of equal or greater value in its place to ensure timely delivery of your order. When making substitutions, we take great care and consideration in finding gifts that will meet or exceed the expectations of both the gift giver and recipient.

Delivery/Shipping Information
Please note that we must have a U.S. street address (no PO Boxes or APO/FPO addresses) for delivery. Recipient's telephone number is also required on all orders for delivery. For business addresses, please include company names, suite numbers, and if possible, the department. 

Incorrect Shipping Information
Incorrect shipping information may result in the product not being delivered on the designated day. The cost of any reshipped products due to incorrect address information is the sender's responsibility. Therefore, please double check all shipping information carefully, especially zip code information. 

Days Until Receipt of Items
This will depend upon the product and the method of shipping you select. Most items ship from Golden, Colorado within 24 to 48 hours but many are handcrafted to order and can take additional lead time. Please see the following table for details. 

Category

Normal Lead Time to Ship

Holiday 2016 Cutoff - Standard Shipping

Holiday 2016 Cutoff - Rush/Express Shipping

Gift Baskets

1-2 Business Days

December 11th

December 15th

Jewelry and Charms

1-2 Business Days

December 11th

December 15th

All Slate Items

5 Business Days

December 15th

December 15th

Greeting and Note Cards

2-3 Business Days

December 11th

December 15th

Journals and Notebooks

2-3 Business Days

December 11th

December 15th

Kitchen and Bath

5 Business Days

December 11th

December 15th


Please contact us for actual delivery timeframes and cutoff dates as lead times may vary throughout the year depending upon product availability. 

STANDARD SHIPPING : Typically 3-5 business days (plus product lead time) excluding holidays (Dec 11th, 2016 cutoff).
RUSH SHIPPING: 2-3 business days (plus product lead time) excluding holidays (Dec 15th, 2016 cutoff).
EXPRESS SHIPPING: 1-2 business days (plus product lead time) excluding holidays (Dec 15th, 2016 cutoff).

Domestic Shipping Terms
Orders cannot be processed prior to credit card payment authorization. Notification will be sent on any backorder items with expected delivery date. United States shipping rates are shown below.

Order Amount

Standard

Rush

Express

Up to $15.00

$6.45

$9.45

$16.45

$15.01-$30.00

$7.45

$10.45

$20.45

$30.01-$50.00

$13.45

$16.45

$30.45

$50.01-$75.00

$14.45

$18.45

$34.45

$75.01-$100.00

$16.45

$20.45

$38.45

$100.01-$150.00

$18.45

$21.45

$40.45

$150.01-$200.00

$21.45

$24.45

$43.45


PLEASE NOTE: Rush and Express Shipping for ALL GIFT BASKETS will be $45.95 and $65.95 respectively.

Orders shipped within the state of Colorado are subject to Sales Tax. Orders shipped to any other state besides Colorado will not be taxed.

Order Tracking
To help you track the status of your shipment, you will receive an email from Colorado Gift Company informing you the order was received and an email to confirm that your order(s) have been shipped. In this email will be the order tracking number.

Feel free to contact us in one of the following ways:

By Email at: mwee@coloradogiftcompany.com 

By Phone at: (303) 570-6645 

Or by mail at: 
Colorado Gift Company 
MWEE Enterprises, Inc. 
PO BOX 629 
Golden, CO 80402 

Disclaimer
We have tried to make all items and pictures as accurate as possible in this website. Due to limitations of the Internet medium and, as is expected, the variation in color and texture in the natural materials used, we cannot guarantee exact duplication of the product to the pictures. All specifications are subject to change without notice.

Colorado Gift Company will not be responsible for injuries, damages or loss of any kind due to your use of any product purchased from Colorado Gift Company. In any case, our maximum liability to you is the amount you paid for the product. Your purchase from Colorado Gift Company indicates your acceptance of this information and our policies. Candle care and burning is a responsibility, please burn wisely! Use caution and care when burning candles. Colorado Gift Company will NOT be responsible for damage or injury due to lack of care and/or attention when burning our candles.

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